Below are the answers to frequently asked questions regarding the rebranding of Harmony RightAddress to Loqate. Please contact us if you have other questions.
- Who is Loqate? Why is Mastersoft and Harmony RightAddress now merged with Loqate?
Loqate is an award-winning and globally trusted data specialist for location intelligence solutions that GBG, (the parent company of Mastersoft) acquired in 2017. As part of the solution and brand consolidation effort, we are merging “Mastersoft” and its “Harmony” series of offerings under “Loqate”, as one single brand for our location offering. With this consolidation, we expect to leverage the strength of both brands and solutions to offer our customers better product and services moving forward.
- What’s new with Harmony RightAddress now being Loqate?
The Harmony RightAddress website has been rebranded and redirected to a new Loqate website for Australia and New Zealand (www.loqate.com/anz). We are also extending the address validation to support global addresses.
- I am redirected to a Loqate website and unable to get to Harmony RightAddress website. How do I find information on Harmony RightAddress products?
Harmony RightAddress website has been rebranded to Loqate. As there is no change to the product, the same information previously on Harmony RightAddress website can be found on the new Loqate website for Australia and New Zealand. If you require any additional information, please contact us here or speak to your GBG Customer Success Manager.
- I have come across other Loqate websites (GB, US, ANZ). What is the difference?
This product information, content, customer case studies and services on this website have been localised to better serve our customers in Australia and New Zealand. If you are located in Australia or New Zealand, you may find the relevant contact and information for Loqate in Australia and New Zealand.
- Where can I find pricing information on the Loqate website for Australia and New Zealand?
Product pricing is not available on the website. Please contact us here or speak to your GBG Customer Success Manager.
- How do I try or see a demo of the product?
You can sign up for a free trial here to try out the product. Alternatively, you may contact us here.
- Can I still login, view or manage my Harmony RightAddress account on the website?
Yes, you can still login to your Harmony RightAddress account and view the usage status on the portal via Loqate website for Australia and New Zealand. Renewal for your subscription is automatic by default. Please contact us for any change required.
- What will happen to Mastersoft and Harmony RightAddress, and its products/service/support? Is there any change to the product/service/support?
Other than the Loqate brand, the same Mastersoft and Harmony RightAddress product offering, with its capabilities, services and support are not affected and continues to be available to our customers in Australia and New Zealand.
- What happens to the Mastersoft or Harmony RightAddress product and service contract I currently have?
The brand change doesn’t affect the corporate entity and product offering of Mastersoft and Harmony RightAddress. It will not impact the product, agreement and contracts you currently have with Mastersoft or Harmony RightAddress.