Online retailer Paul Valentine was founded by siblings Paul and Marlene Franzreb in 2015, with a vision of selling affordable and quality products globally. The brand is proud to have been named one of the fastest growing ecommerce companies in Germany, specialising in watches, jewellery and leather goods, and recently launching their very first men’s range, which looks set to be just as successful.
In November, 2018, Paul Valentine began using Loqate’s type-ahead address verification tool to optimise the customer experience. Initially, the brand had been using Google’s address validation tool, but found that the service and its data quality were not as expected, unable to recommend many house numbers or formats.
Using a solution like Loqate’s address verification that works for over 245 countries is vital for us as we expand internationally.
While researching address verification suppliers, the team at Paul Valentine came across Loqate’s type-ahead address verification tool and immediately recognised its global potential.
Fabian Baumann, Business Development Manager at Paul Valentine explains,
“Paul Valentine used Loqate’s address validation in their eCommerce store. Not only was the tool easy to integrate, but as a result of using Loqate’s service, we have reduced address entry errors by 80%, significantly increasing our delivery rate. This has relieved our customer service team of a great deal of manual work.
The main benefit for us is that Loqate’s type-ahead technology means instead of typing a full address manually, our customers only need to type a few characters of their address and then the entire thing is completed and validated, making it really easy for the end-user.
we have reduced address entry errors by 80%, significantly increasing our delivery rate. This has relieved our customer service team of a great deal of manual work.
Our company is focused on global growth, so to have a solution like Loqate’s address verification that works for over 245 countries is vital. We currently validate addresses in over 100 countries, including Germany, the UK and the USA, and can offer our customer a faster checkout process worldwide through the use of Loqate, which always ensures the correct code for shipping label production.
With 80% of our customer-base shopping via mobile, we needed to make sure that our mobile checkout was as convenient as possible, which Loqate has successfully helped us do.
Fabian Baumann, Business Development Manager, Paul Valentine