Loqate, a GBG solution
Loqate

Unity is a specialist business bank with a difference. It lends to commercial firms and organisations who want to help society. With offices in Birmingham and Manchester, it offers an ethical alternative for businesses with a social conscience.

For over 35 years, the bank has worked with organisations and SMEs that share its values and philosophy, offering a full range of banking services including current accounts, savings accounts, and loans.

Loqate has helped enable us to rapidly speed up the new automated process from weeks to days

Independent since December 2015, its purpose is to help create a better society, not just maximise profit. Unity’s focus on its customers, employees, and the communities it serves is what sets it apart and allows it to deliver on the bank’s ‘Double Bottom Line’ strategy through volunteering, education and fundraising.

We spoke to Matt Glover, Head of Transformation at Unity Trust Bank plc to find out why this ethical bank chose to use Loqate address, email and phone verification technology from GBG.

“We currently use Loqate’s data verification tools in our application forms and in our account maintenance forms, where customers update their details on their business accounts.

We know the service from Loqate is reliable and resilient and the data is always up to date

Before implementing Loqate, we had a manual account opening process but Loqate has helped enable us to rapidly speed up the new automated process from weeks to days, improve our customer experience and most importantly our data quality.

Unity chose Loqate as we know the service is reliable and resilient and the data is always up to date, giving us great quality data. It’s also easy to implement, which is a great benefit.”

– Matt Glover, Head of Transformation, Unity Trust Bank plc

Products Unity Trust Bank are using

Address Verification

Address Verification

Remove friction and improve conversion rates by providing a faster way to enter delivery addresses as well as assisting successful parcel delivery.

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