Geocodes for Pinpoint Delivery Accuracy
At NCR, delivery and installation of ATM and PoS hardware are an essential component. These systems are majorly self-service terminals that provide fast and easy service to customers. However, when a piece of equipment needs servicing, an accurate address is required to locate the device, and then send an NCR service expert (SE). Failure to deliver against strict service level agreements (SLAs) can mean severe penalties.
“Because we install a lot of retail and checkout hardware in places like Walmart Target, we need to know exactly where our assets are located. Latitude and longitude coordinates help us identify that,” says Shalini.
To ensure pinpoint accuracy, customer data is run through Loqate and enriched with latitude and longitude coordinates. This enhances location datasets with the most accurate and up-to-date geospatial information and increases efficiency during deliveries and installations.
"We have applications that automatically generate driving directions based on the address of the customer. They use lat-long to give more accurate instructions to our SEs, because we have some very tight SLAs and, if our asset is down and our customer's productivity is affected, there are some severe penalties we have to pay. So, we cannot afford to have them go to a wrong site or lose time going to an incorrect address.”
Shalini Joshi, Executive Director for Order-to-Cash and Master Data Management at NCR