Ahead of Earth Day 2022, we take a look at how we can reduce carbon emissions for both our clients and our own operations.
Building a great CX can feel a lot like navigating the dating scene - luckily our Loqate Experts are stepping in to play Cupid. Check out our top three data quality power couples in our latest Valentine's Day infographic.
With the Coronavirus pandemic accelerating the shift to eCommerce, grocery retailers have, more than ever before, turned their attentions to optimizing the online customer journey. Such optimization has had to include an assessment of the risks, including the potential of failed deliveries. In this blog we explore the extent of failed deliveries within the grocery, food, and drink sectors.
With eCommerce orders at an all-time high, the retail industry is facing yet another challenge in an already difficult year: failed deliveries. We take a look at the steps retailers can take to improve customer address data and ensure parcels arrive on time and to the right location.
Consumers are less likely to shop with a retailer in the future after a late or failed delivery. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries, and discover the impact late deliveries can have on customer retention.
On time delivery is a huge factor in customer satisfaction, and can be extremely costly to retailers. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries.
Hear from us when we launch new research, guides and reports.