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Why are insurance companies so bad at finding addresses?

But what if you add to that the fact that your property is brand new and your address is not even recognised by your insurance company? May seem odd considering that it’s their job to understand property, but this is an issue that insurance customers continue to face.

While there are some great examples out there of insurance companies who offer great UX, from listening on Twitter, we know that it’s an issue many people face, particularly those who have moved into a new build or a flat. Arranging for a new washing machine to be delivered or for broadband to be installed can turn into a logistical nightmare – the last thing you want when you’ve just moved in. These are just a few recent posts:

We’re confident that there are lots more good and bad examples out there, but based on this quick search it would appear it is an issue that needs addressing (excuse the pun). With more new builds popping up every day, it’s so important that insurance companies use up-to-date data and additional files such as Not Yet Built and Multi-Residence to ensure a fuss-free service for existing and potential customers. In doing so, not only will they provide a better service for their customers and increase profitability as a result, they will also reduce customer service hours spent manually supporting these issues.


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