Loqate, a GBG solution

What can I learn from this report?

  • Discover the scale of eCommerce growth during the pandemic.
  • Understand customers post-pandemic shopping behaviours across all age groups.
  • Discover the impact delivery has on customers when choosing to shop online rather than in-store.
  • Understand the impact delivery has on customer loyalty.
  • Learn how to improve delivery efficiencies and boost customer experience.

Download the report


When comparing pre and post lockdown eCommerce trips increased by 24% with in-store shopping decreasing by 15%.


More than half of customers prefer to receive delivery updates via SMS, while 50% opt for email notifications.


64% of consumers aged 16 to 24 said that the pandemic has resulted in an increase in online shopping.


Two-thirds of respondents told us the online goods delivery driver has trouble locating their delivery address.

Download the report.