What can I learn from this report?
- Discover the scale of eCommerce growth during the pandemic.
- Understand customers post-pandemic shopping behaviours across all age groups.
- Discover the impact delivery has on customers when choosing to shop online rather than in-store.
- Understand the impact delivery has on customer loyalty.
- Learn how to improve delivery efficiencies and boost customer experience.
24%
When comparing pre and post lockdown eCommerce trips increased by 24% with in-store shopping decreasing by 15%.
55%
More than half of customers prefer to receive delivery updates via SMS, while 50% opt for email notifications.
64%
64% of consumers aged 16 to 24 said that the pandemic has resulted in an increase in online shopping.
66%
Two-thirds of respondents told us the online goods delivery driver has trouble locating their delivery address.