These lessons are just a few ways that eCommerce is growing, but it seems like these trends are here to stay. Many of the world’s digital shoppers are reluctant to go back to their old ways, much preferring the convenience and speed of online shopping to the lengthy and still dangerous act of in-store shopping. PYMNTS research reveals that 60 percent of consumers who shifted to online shopping and curbside delivery for other goods say they won’t go back.
While there is no way to be sure of what lies ahead for 2021, retailers must be prepared to readily adapt their operations at a moment’s notice in the months to come. Will consumers continue to shop online? Will the holiday season 2021 look the same as last? Only time will tell. When setting your goals for next year, consider these five takeaways from 2020. This is your chance to analyze and rebuild your operations to suit the future of retail in 2021 and beyond.