Loqate
Support team

UK Support:

0800 198 6460
(freephone)

German Support:

+49 621 8455250
(charged at local rate)

US Support:

+1 (866) 642 3240
(freephone)

General Support:

(+44) 1905 915 084
(charged at local rate)

How can we help you?

Guides

Guides

Everything you need to know to get started with Loqate.

Find out more

Integrations

Integrations

Discover our ever-increasing range of pre-built integrations.

Find out more

FAQ

FAQ

Common technical errors and how to solve them.

Find out more

APIs

APIs

Help, advice & documentation on our APIs.

Find out more

Purchasing and billing

Purchasing and billing

Common questions on pricing & billing

Find out more

Loqate Legacy Support

OEM & Enterprise documentation

OEM & Enterprise documentation

Using GBG Loqate? Find the documentation here.

Matchcode360

Matchcode360

Everything you need to know about Matchcode360.

Matchcode360 local

Matchcode360 local

Resources for the local install version of Matchcode360.

Setup guides

Frequently asked questions

  • Do you have any formal accreditations?

    Yes, we are accredited to ISO 27001: 2005 – the international standard for data security.

  • Can I add more than one person as a contact on my account?

    Yes, if different people in your company deal with the service, e.g. your accounts department and your website developer, it makes sense for them to receive emails that relate to their job function. To add contacts, log into your account click on your account number and choose "Contacts".

  • Can I trial the service for free?

    Yes, you can trial our services with no-obligation. Simply sign up for an account and follow the instructions. We will give you a small amount of credit so you can test services without spending anything.

  • How often is data updated?

    Royal Mail address data is updated every day. BACS and credit card data is refreshed every month and data for route planning and international address capture is updated every quarter.

  • Do you offer a Service Level Agreement?

    Our target uptime is 99.999%, including planned maintenance. Service Level Agreements are available to Premium Customers. There is a charge for this service.

Still need help?

Haven't found the answer to your query? No problem. Fill out the form below - we're happy to help.

Thank you for your enquiry. We aim to respond within 1 working day. Sorry, it looks like something went wrong. Please try again. Please ensure all fields are filled in and try again.

 

What is our legitimate interest? 
We may process your personal information for carefully considered and specific purposes which are in our interests and enable us to enhance the services we provide, but which we believe also benefit our customers. 
To view our Privacy Policy, click here.

Take a trial - no obligation, full support Get started