Loqate, a GBG solution

Frequently asked questions

Can't find the answer you're looking for? Talk to our customer support team.

  • How do I get address lookups on my website?

    It's really easy to add Loqate to your website forms, we'll guide you through each step when you log in to your account. There's a small snippet of code to copy and paste onto your webpage. You can find this process detailed in our quick setup guide. To make the installation even easier, we've got several plugins for popular eCommerce and CRM platforms like Magento and Salesforce.

  • Can I trial the service for free?

    Yes, you can trial our services with no-obligation. Simply sign up for an account and follow the instructions. We will give you a small amount of credit so you can test services without spending anything.

  • Do you offer address lookups for countries worldwide?

    Yes, we provide address data for most countries around the world with data quality being improved continually. Our tool automatically detects the user's location to begin searching for local addresses.  

  • Do you have a free test postcode I can use?

    Yes, if you lookup our postcode WR5 3DA then credit will never be consumed when looking up the addresses in this postcode. However, lookups with this postcode still require credits on the account. Please bear in mind this is a real postcode though.

  • Where does the data come from?

    We source our data from the best-in-class providers including official data providers such as: USPS, Canada Post, the UK's Royal Mail, Australia Post etc.

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Get Started

Address Capture is super simple to set up and we've created these step-by-step guides to help you get up and running as quickly as possible.

Quick setup guide - Address Validation

Our most simple and quick setup method. No need for coding knowledge. The quick setup guide will walk you through the process step-by-step.

View guide

Quick setup guide - Address, Email and Phone Validation

Looking for Address, Email and Phone Validation? This easy guide helps you set up all three within minutes.

View guide

Advanced Setup Guide

Looking for a more in-depth setup? This advanced guide will help you get the most out of Address Capture

View guide

Easy set up video



Our address capture is easy to install. There is no need for a developer or coding knowledge. You just need to be able to add a piece of code to your website and our video shows you step by step how to do this.

Consuming Premium Data Sets

Via API, JavaScript SDK or Quick Setup

Learn more

Property Intelligence Database User Guide

Property Intelligence is designed to assist in the process of providing insurance quotes for customers in England, Wales and Scotland by supplying data on residential properties.

View guide

Property Intelligence Data Directory

Details the data available as part of the Property Intelligence database.

View data directory

Call Us 

Platform Issues -  Priority 1 - Telephone Support

Monday - Sunday

24 hours

Support Business Hours (GMT)

Monday - Friday

24 hours

Saturday & Sunday


United Kingdom: 0800 198 6460

Germany: 0800 366 3347

United States: +1 866 642 3240

Rest of the World: +44 (0) 190 591 5084

Contact Support

We're here to help 24/5 with any questions, bugs or technical queries you might have regarding Address Capture.


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