For businesses that reach customers in North America, returned mail is a multi-billion dollar problem. For eCommerce companies that sell physical goods, especially, the problem can be quite frustrating due to restocking, chargebacks and redelivery fees.
According to research by MetaPack, 5% of all online orders fail to make it to their intended location. Even if the failed delivery was actually caused by the courier, 78% of consumers still expect the retailer to resolve the issue. The average cost of a failed delivery is $17.78.
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