Loqate, a GBG solution

Loqate Inc. and Mastersoft (collectively,”Loqate”) take the protection and security of your personal information very seriously. Loqate is part of the group of corporate companies belonging to GB Group PLC group of entities (collectively, “GBG”).

This Privacy Policy applies to the Loqate (www.loqate.com/anz/) website and Loqate products and services offered in Australia and New Zealand.

This policy was last updated on 31st May 2022.

What personal information does GBG collect and why?

The majority of personal information that we collect on individuals, with the exception of any B2B personal information (detailed below), is provided to us by our B2B clients for us to process on their behalf as their service provider. We perform these services to help our business clients better serve their consumers and to help with their cost-savings. The services we perform for our B2B business clients as their service provider includes the following: name, phone, email, and address validation, cleansing, and de-duplication and deceased suppression.

We may collect the following personal information on you from our B2B clients or from other service providers that we use to provide our B2B clients with the information we need to perform our contractual obligations to those clients. This information may include the following categories of personal information: name, phone, IP address, email address and physical address.

If you are a B2B client or prospective B2B client, we may also collect the following information from you: name, title, business contact details such as business address and business phone number, business credit/debit card billing information, user IDs and passwords, IP address, survey responses, and any additional information that you provide to us directly or through our websites or software applications. We use this for business and commercial purposes, such as being able to reach out to potential business prospects and to transact with our clients.

Who will we share your data with and why?

We will always disclose your personal information and identify verification to our B2B clients with whom you apply for a product or service.

We will need to provide some of your personal information to the third-party service providers we use to help us provide our services e.g. credit reporting bodies, government agencies, external data storage providers etc. We may also disclose your personal information to our affiliates and related companies in order to undertake our normal business practices.

If we provide your personal information to any of these entities, we will always require them to manage it in accordance with the Australian Privacy Principles and/or the Information Privacy Principles in New Zealand. We may also provide your information to third parties if we are required to do so by law or under some unusual circumstances which are permitted under the Privacy Act 1988 (Cth) in Australia, or the Privacy Act 2020 in New Zealand.

Accuracy of your personal information

The information that GBG holds on you is a record of a transaction at a point in time. Whilst it is unlikely we would amend that information, should you have any queries in relation to that data you can email us compliance@gbgplc.com.

We may pass any correction request to our B2B client or such other third party which collected the information from you. 

Cross-Border Data Transfers

Loqate ANZ is part of a global organization with business clients located all over the world. The Loqate servers that Loqate uses to process personal information are located in Australia, the United States and the United Kingdom. However, we may collect and transfer information we collect on you from our business clients who use servers located in other countries, where the privacy laws may be different from the country in which you reside or are located in. GBG will take appropriate technical, contractual, and organizational measures to ensure the security of your personal data when processed.

How long do we retain your personal information for and why?

For account management purposes, we will retain the personal information we collected from you for as long as we have the relationship with your organization. If GBG no longer has a relationship with your organization then we will only keep the relevant information such as invoices for audit purposes 6 years after the relationship with GBG has ended. Once GBG are informed, you are no longer the contact we need to liaise with or your leave your organization, we will remove your details from our system.

For information that our B2B business clients provided to us on you for us to perform our contractual obligations to them as their service provider, we will retain this information for as long as it is reasonably necessary for us to complete performance, for the duration of our legitimate business interests, and/or comply with any audit or legal obligations.

Your rights under Australian and New Zealand Privacy Laws 

As an individual, you have rights regarding the processing of your personal information, these are:

  • The right to transparency – you have the right to know why your personal information is being collected, how it will be used and who it will be disclosed to.
  • The right of anonymity/pseudonymity – you have the right not to identify yourself, or the right to use a pseudonym in certain circumstances if the Australian Privacy Act applies.
  • The right to access your personal information – you have a right to know what personal information GBG hold on you.
  • The right to opt out – you have the right to stop receiving unwanted direct marketing.
  • The right to correction – you have the right to ask us to correct any information you believe is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • The right to complain about a breach by us of the applicable Privacy Act if you think we’ve mishandled your personal information (see ‘How to contact us if you’re not happy’ and ‘Your right to lodge a complaint with the Supervisory Authority’ below).

Please keep in mind that some of these rights are subject to an internal assessment that one of the grounds set out in the applicable Privacy Act is satisfied.

You can send these requests to compliance@gbgplc.com or by post to:

Data Protection Manager
Level 4 / 360 Collins St
Victoria 3000

Or call us on +61 (0)3 8595 1500.

You are not required to pay any charge for exercising your rights. We will always aim to provide you with access within 30 days (if the Australian Privacy Act applies) or within 20 working days (if the New Zealand Privacy Act applies) but in some cases, it may take longer. If GBG are unable to comply with your request, we will provide you with an explanation.

How to contact us if you're not happy

We appreciate that at GBG we may not always get things right and it is regrettable for us as an organisation when we receive a complaint. We take all complaints seriously and can assure you we will do our best to deliver a satisfactory outcome. If you do wish to complain about how your personal information is used by GBG then please write to us at:

Data Protection Manager
Level 4 / 360 Collins St
Victoria 3000

You can also email us at compliance@gbgplc.com.

GBG will investigate and respond within 10 working days of receipt of your complaint. This allows us time to investigate your complaint thoroughly. 

Your right to lodge a complaint with the Supervisory Authority

Where you believe that GBG have not taken our responsibilities with your personal information seriously, you have the right to complain to the applicable Supervisory Authority. If your complaint arises under the Australian Privacy Act/APPs you must first raise your concerns with us and give us 30 days to satisfactorily resolve your complaint If your complaint arises under the New Zealand Privacy Act/IPPs, we ask that you do the same. The details for the Supervisory Authorities are as follows:

Office of the Australian Information Commissioner
GPO Box 5218
NSW 2001

Telephone number: 1300 363 992
Email: enquiries@oaic.gov.au

Office of the Privacy Commissioner
PO Box 10094
Wellington 6143
New Zealand

Telephone number: 0800 803 909
Email: enquiries@privacy.org.nz

For the complete GBG Privacy Policy in ANZ, please refer to https://www.gbgplc.com/apac/legal-and-regulatory/privacy-policy-anz/ .