How Loqate helps customer onboarding

Validate data at point of entry to reduce friction and help build meaningful customer relationships.

Onboarding challenges can include

Unnecessary form fields
Unnecessary form fields

An excess number of fields for customers to fill in, taking more time and effort.

Data entry errors
Data entry errors

Manually entering addresses, emails and phone numbers can create mistakes.

Form or cart abandonment
Form or cart abandonment

If the process is just too much trouble, customers will leave a site and go elsewhere.

Customer frustrations
Customer frustrations

Filling out lengthy online forms, plus spinning wheels and page crashes can make customers irritated.

Customer onboarding made easy

Our single line type-ahead address lookup capability lets customers find their address in just three keystrokes, returning accurate results even when details are missing or misspelled. It validates the address, phone number or email, ensuring only clean and accurate data is collected. It’s ideal for onboarding customers in sectors such as:

  • Retail
  • Utilities
  • Banks

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Better customer onboarding with Loqate

Reduce friction

User-friendly solution that speeds up the onboarding process.

Minimise errors

Eliminate unnecessary data entry and reduce the need for manual intervention.

Maximise contact rates

Help build meaningful and ongoing customer relationships.

Improve conversion rates

Through each step of the basket funnel, whether on mobile or desktop.

"The Loqate address validation system has been instrumental in improving our ecommerce conversion rates, reducing cart abandonment rates and significantly reducing incorrect address entry by our customers."
Mohamad HannawayManager (Web & Customer Relations)
A&H Frameshop Pty Ltd
"Loqate is a trusted partner to IBM, we do a lot of business together on behalf of our joint clients. Loqate delivers trusted technology, good support and I would recommend them."
Dan SchallenkampOffering Manager, IBM Corporation
"At BT we live by our values - simple, personal and brilliant - Loqate embodies all three. It's a perfect partnership."
Dave WigginsProduct & Service Manager
"Integrating our WooCommerce ecommerce platform with Loqate’s address validation service has significantly reduced the number of failed order deliveries, with a substantial saving in shipping costs each month and a better customer experience overall."
Luke HopkinsCo-founder and CTO
The Protein Bread Co.
"We know that address validation has helped improve the customer journey, which has had a positive impact on conversion"
Laura MuirheadBrand Manager
Nescafe Dolce Gusto at Nestle
"Loqate’s address validation service was easy to integrate into our customers’ ecommerce website checkouts. It provides our customers’ with a slim-line checkout which improves conversion rates and grows revenue."
Andrew MaverCo Founder & Director
NOW Solutions
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
Mike WarwickHead of Online Marketing
Joseph Joseph

Ensure top-notch data with these Loqate products

Other use cases

Data quality
Data quality

Enrich, cleanse and maintain data for greater accuracy and detail, helping you to improve efficiencies and build lasting customer relationships.


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See how we harness the world’s best location data to ensure deliveries reach customers on time, every time, making failed deliveries a thing of the past.


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Global reach
Global reach

Go instantly international with our solutions for capturing and verifying addresses from 250 countries and territories.


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Start your free trial today

Make sure your online checkouts and forms are the best they can be by trialling our address validation. 


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Free address lookups

You get free lookups for 30 days to trial our address validation wherever you like.

No payment details needed

Our free trial is truly free. We don't request payment details up front and the trial period ends automatically.

Buy when you're ready

Sign up for any of our annual plans when you're done testing or get in touch to discuss pricing options.