Onboarding
How Loqate helps customer onboarding
Validate data at point of entry to reduce friction and help build meaningful customer relationships.
Onboarding challenges can include
Data entry errors
Manually entering addresses, emails and phone numbers can create mistakes.
Unnecessary form fields
An excess number of fields for customers to fill in, taking more time and effort.
Customer frustrations
Filling out lengthy online forms, plus spinning wheels and page crashes can make customers irritated.
Form or cart abandonment
If the process is just too much trouble, customers will leave a site and go elsewhere.
Customer onboarding made easy
Our single line type-ahead address lookup capability lets customers find their address in just three keystrokes, returning accurate results even when details are missing or misspelled. It validates the address, phone number or email, ensuring only clean and accurate data is collected. It’s ideal for onboarding customers in sectors such as:
- Retail
- Utilities
- Banks
Better customer onboarding with Loqate
Reduce friction
User-friendly solution that speeds up the onboarding process.
Minimise errors
Eliminate unnecessary data entry and reduce the need for manual intervention.
Maximise contact rates
Help build meaningful and ongoing customer relationships.
Improve conversion rates
Through each step of the basket funnel, whether on mobile or desktop.
Achieve high-quality data with these Loqate products
Reducing failed deliveries can lead to more satisfied customers, increased profitability and a stronger market position.
Capture
Ensure a seamless customer experience with accurate location data.
Verify
Improve operations with high-quality address data.
Email Validation
Improve email delivery rates and drive effective communications.
Phone Verification
Avoid additional spending and strengthen account security.
Business Validation
Validate business customers with a single API to ensure your business customer data is accurate.
"The Loqate address validation system has been instrumental in improving our ecommerce conversion rates, reducing cart abandonment rates and significantly reducing incorrect address entry by our customers."
"Loqate is a trusted partner to IBM, we do a lot of business together on behalf of our joint clients. Loqate delivers trusted technology, good support and I would recommend them."
"At BT we live by our values - simple, personal and brilliant - Loqate embodies all three. It's a perfect partnership."
"Integrating our WooCommerce ecommerce platform with Loqate’s address validation service has significantly reduced the number of failed order deliveries, with a substantial saving in shipping costs each month and a better customer experience overall."
"We know that address validation has helped improve the customer journey, which has had a positive impact on conversion"
"Loqate’s address validation service was easy to integrate into our customers’ ecommerce website checkouts. It provides our customers’ with a slim-line checkout which improves conversion rates and grows revenue."
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
