Helpthemove is a fast-growing utilities notification platform dedicated to making utility management effortless for letting agents, social housing providers and landlords across the UK. As the business scaled, the need for accurate, enriched, and unified data became critical, not just for operational efficiency but for customer satisfaction and regulatory compliance.
Helpthemove faced several data-related challenges:
To overcome these issues, Helpthemove partnered with Loqate, integrating its Verify and Utilities Register as well as AddressBase Premium data.
Thanks to Loqate, our operations are smoother, our customers are happier, and our team spends far less time fixing data issues
Loqate enabled Helpthemove to consolidate disparate data streams into a single, reliable source of truth. This centralisation eliminated duplication, reduced errors, and ensured consistency across platforms.
By improving address accuracy and enriching location data, Loqate significantly reduced the number of failed switches. Drop-outs due to incorrect addresses or missing meter information have dropped dramatically, improving customer satisfaction and operational efficiency.
Loqate’s enrichment capabilities have also been a game-changer. Helpthemove can now identify smart meter-enabled properties with precision, allowing them to offer tailored energy solutions and streamline the switching process.
By streamlining its services and reducing friction for customers, Helpthemove strengthened its reputation as a trusted partner in the utility and property space, proving that accurate data is the foundation of a better moving experience.
Graeme Parker CTO at Helpthemove: “The team at Loqate are incredibly knowledgeable and have been an essential part of our journey. Their expertise in data quality and enrichment has helped us dramatically reduce failed switches - something that used to be a major pain point for us. Thanks to Loqate, our operations are smoother, our customers are happier, and our team spends far less time fixing data issues. Helpthemove has grown significantly, and Loqate has absolutely been part of that success. Honestly, we can’t imagine running the platform without them.”
By streamlining its services and reducing friction for customers, Helpthemove strengthened its reputation as a trusted partner in the utility and property space - proving that accurate data is the foundation of a better moving experience.