Data Quality Management for Utilities
Improve customer experience with Loqate
When shopping for a new utilities provider, price is often the key consideration for many customers but there is one factor that plays more of a pivotal role - customer experience. At Loqate, we provide unparalleled global data solutions to enhance your customer experience, including onboarding, speeding up customer switching and maximising retention rates.
How Loqate can help you
Improve customer experience
Enhance your customer retention and improve the switching process with our range of data management tools. Our Goneaways dataset gives you visibility when customers are moving home to ensure retention rates are maximised. While our Utilities Register Service, has a direct feed to the RECCo’s Gas and Electricity Enquiry Services, with daily data updates ensuring speedy switching and eliminating unnecessary data entry for customers, whilst reducing the need for manual intervention.
Fast & accurate onboarding
Standardise a customer’s address and validate phone and email addresses as they are onboarded. Reducing the number of data entry errors will save you and your customers valuable time, reduce abandonment on your site and ensure clean and accurate data is captured.
Better customer relations
By ensuring you hold clean and accurate contact details you can maximise customer contact rates, helping to build meaningful customer relationships and provide the best service possible. This is particularly important for your more vulnerable customers who may require additional assistance when services are impacted.
