Utilities
Improve customer satisfaction
When shopping for a new utility provider, price is often key but there is another vital component - customer satisfaction. At Loqate, we provide unparalleled global data solutions to enhance your customer experience.
How Loqate can help you
Trusted by the UK’s largest energy suppliers and the country’s leading price comparison websites and brokers
Improve customer experience
Enhance your customer retention and improve the switching process with our range of data management tools.
Our Goneaways dataset gives you visibility when customers are moving home to ensure retention rates are maximised. While our Utilities Register Service, has a direct feed to the RECCo’s Gas and Electricity Enquiry Services, with daily data updates ensuring speedy switching and eliminating unnecessary data entry for customers, whilst reducing the need for manual intervention.
Fast & accurate onboarding
Standardise a customer’s address and validate phone and email addresses as they are onboarded. Reducing the number of data entry errors will save you and your customers valuable time, reduce abandonment on your site and ensure clean and accurate data is captured.
Better customer relations
By ensuring you hold clean and accurate contact details you can maximise customer contact rates, helping to build meaningful customer relationships and provide the best service possible. This is particularly important for your more vulnerable customers who may require additional assistance when services are impacted.
Ensure top-notch data with these Loqate products
Pinpoint and capture an exact address in less than three keystrokes, no matter the location, language or device.
Verify and enrich the quality and accuracy of your address data with real-time parsing software.
"The address search technology from Loqate is a vital component in the success of giffgaff's online customer journey."
"Since using Loqate, we have definitely seen a decrease in failed postal deliveries due to inaccurate address data."
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
"Loqate's type-ahead addressing technology is highly intuitive and predictive which makes it ideal for customers on the move using mobile phones"
