Data Quality Management for Utilities
Improve customer experience with Loqate
When shopping for a new utilities provider, price is often the key consideration for many customers but there is one factor that plays more of a pivotal role - customer experience. At Loqate, we provide the tools you need to enhance customer onboarding, speed up customer switching and maximise retention rates.
How Loqate can help you
Improve customer experience
Enhance your customer retention and improve the switching process with our range of data management tools. Our Goneaways dataset gives you visibility when customers are moving home to ensure retention rates are maximised, while our Utilities Register Data, property level MPAN, and smart meter data ensures speedy switching, eliminating unnecessary data entry for customers.
Fast & accurate onboarding
Verify a customer’s address, phone and email addresses as they are onboarded. Reducing the number of data entry errors will save you and your customers valuable time, reduce abandonment on your site and ensure clean and accurate data is captured.
Better customer relations
By ensuring you hold clean and accurate contact details you can maximise customer contact rates, helping to build meaningful customer relationships and provide the best service possible. This is particularly important for your more vulnerable customers who may require additional assistance when services are impacted.
