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Customer support

We've grouped our support information by product to help you find the information you need. If you still have questions you can get in touch with our customer support team by completing the form at the end of this page or via email and phone.

Check for service status, maintenance, or incidents here. 

Address Verify
Address Verify

Verify, correct and enrich address data in batch or real-time

Address Capture
Address Capture

Autocomplete address lookup for accurate address capture in any online form

 

Email validation
Email validation

Check and verify email addresses

Phone Verification
Phone Verification

Check and verify phone numbers

Bank Verification
Bank Verification

Bank account, sort code, and IBAN validation

Matchcode
Matchcode

Legacy product

Find My Nearest
Find My Nearest

Location and mapping software e.g. store finder

Geocode
Geocode

Longitude and latitude data

Other enquiries

Products and service status
Products and service status

Check for service status, maintenance or incidents

 

 

General customer support
General customer support

All other enquiries

 

 

Billing and purchasing support
Billing and purchasing support

For any billing, payment or purchasing queries

 

 

Loqate privacy and data strategy
Loqate privacy and data strategy

See the most common questions concerning data protection and compliance

 

 

Email

LoqateSupport@gbgplc.com

Phone

United Kingdom

United Kingdom

0800 198 6460

Platform priority 1 telephone support

Mon - Sun 24 Hours
Germany

0800 366 3347

North America

+1 866 642 3240

Rest of world

+44 (0) 190 591 5084

Send us a message

Can’t find the answer to your question? Don’t worry, complete this short form and one of our team will be in touch shortly.