How Loqate helps reduce failed deliveries

Increase delivery rates and avoid the costs associated with redelivery. 

Loqate address verification software ensures packages arrive when and where they’re supposed to.

Failed delivery challenges can include

Loss of customer loyalty
Loss of customer loyalty

A delivery that doesn’t turn up can result in a customer turning you down the next time they want to make a purchase.

Rescheduling and replacement costs
Rescheduling and replacement costs

When a delivery doesn’t reach its intended recipient, you may need to pay to reschedule or replace the product.

Chargeback fees
Chargeback fees

Failed deliveries can result in additional chargeback fees, leaving your profitability in peril.

Wasted human resource
Wasted human resource

Faulty fulfilment means more person hours to fix the problem, from customer service through to logistics.

Better data, better deliveries

Address Capture pinpoints any address in as little as three keystrokes, before our Address Verification tool parses the data to make sure it’s accurate. Together, they work to ensure the exact location is mapped so that deliveries arrive at their exact location, reaching customers on time, every time. The technology works for addresses from:

  • Online forms
  • CRM
  • Data management systems

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Reap the rewards with Loqate

Reduce failed deliveries

Loqate customers have seen a reduction in delivery issues of as much as 50%.

Mitigate additional admin

Reduce customer support queries and resource needed to rectify errors.

Minimise costs

Reduce the costs associated with redeliveries, such as chargebacks and replacement products.

Increase customer satisfaction

Reach and exceed expectation of buyers and recipients, boosting brand advocacy.

"It's crucial to populate web forms with accurate delivery address details to ensure we meet customer expectations and deliver on our promise of 100% happiness guaranteed."
Matthew KeysDigital Marketing Manager, Hotel Chocolat
Hotel ChocolatRead more
"Loqate is a trusted partner to IBM, we do a lot of business together on behalf of our joint clients. Loqate delivers trusted technology, good support and I would recommend them."
Dan SchallenkampOffering Manager, IBM Corporation
IBMRead more
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
Mike WarwickHead of Online Marketing
Joseph JosephRead more
"Since using Loqate, we have definitely seen a decrease in failed postal deliveries due to inaccurate address data."
Sebastian MillsHead of IT
GymsharkRead more
"The address search technology from Loqate is a vital component in the success of giffgaff's online customer journey."
Riaz AliHead of Optimization
giffgaffRead more
"Loqate's type-ahead addressing technology is highly intuitive and predictive which makes it ideal for customers on the move using mobile phones"
Aron GelbardCo-founder and Chief Executive Officers
Bloom & WildRead more

Get spot-on deliveries with these Loqate products

Other use cases

Data quality
Data quality

Enrich, cleanse and maintain data for greater accuracy and detail, helping you to improve efficiencies and build lasting customer relationships.


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Customer onboarding
Customer onboarding

Learn how Loqate’s products can ensure accuracy and reduce friction at point of entry. Happy customers, higher conversion rates.


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Global reach
Global reach

Go instantly international with our solutions for capturing and verifying addresses from 250 countries and territories.


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