- Loqate, a GBG solution
With nearly 40% of consumers wanting online orders to arrive in two days, it is paramount that your fulfillment strategy is fully optimised to deliver on that promise. Whether you handle the last-mile delivery yourself or rely on third-party fulfillment services, you can reduce delivery errors and thereby meet your customers' delivery expectations by simply adding address capture to your existing platform.
By capturing accurate address information at the point of entry, you will improve data quality and make sure that your orders are delivered on time.
Increase business efficiency by speeding up data entry, avoiding typos and the cost of missed deliveries. Remember, the real cost occurs when the delivery fails, causing redelivery costs, customer service team interaction and an adverse effect on brand reputation and future loss of sales.
Allow customers to enter address details simply and intuitively to improve usability across web and mobile and increase your conversion rates. This will improve website usabillity and reduce cart or form abandonment rates by providing a quicker way to enter address details.
Research found that 1 in 20 online orders are not delivered on the first attempt which can lead to high costs. Failed deliveries cost retailers in a variety of ways. In fact, when we spoke to over 300 retailers in the U.S., U.K. and Germany, 65% of them said that failed or late deliveries are a significant cost to their business.
To ensure a speedy international delivery a standardised address in the right format of the destination country is critical. Loqate’s address capture can improve on-time delivery rates through better data quality as it makes sure the delivery address is correct. Accurate address data at the point of entry will also reduce the need to clean the data once it’s in your database, speed up data entry and avoid typos.
Many ecommerce businesses share order status updates, important account information, new product offers and other engaging brand messages by email, making the importance of email delivery a cornerstone for a satisfactory customer journey. With the knowledge that 10% or email addresses are entered incorrectly at the checkout, you can see why verifying an email address at point of entry is crucial for building a strong customer relationship. Our email validation makes sure that your emails will be successfully delivered to your customer's inbox.
If you aren't checking the phone numbers you are capturing are correct, then how can you expect to create that seamless customer experience? From delivery updates on when to expect their order to product information - your customers are relying on you to make sure you have their details correct. Informed and engaged customers are loyal customers. Our phone number validation product improves retention and repeat order rates by keeping customers informed throughout their journey.
Retailers are identifying that location data must be reflected in online fulfillment, with industry surveys suggesting there is demand for transparency, such as regular updates on parcel location, and flexibility in the form of post-purchase delivery location changes.
Location data also plays a crucial part in last-mile logistics innovations such as the use of the Amazon key app, which allows its drivers to deliver goods to people's parked cars. In order to future proof and easily adopt new and emerging delivery methods, such as drone delivery, retailers should further enhance an address through the use of geocodes. Geocode and reverse geocode will help optimise routes and give an exact location where the parcel should be delivered, enhancing a speedy on-time delivery.