On time delivery is a huge factor in customer satisfaction, and can be extremely costly to retailers. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries.
Certain retail dates strike an emotional chord with consumers, putting additional pressure on retailers to get their deliveries right. In our latest blog post, discover our top tips for making sure special occasion deliveries are never missed.
With the pandemic triggering a boom in eCommerce, email send volumes have skyrocketed. Rob Frost, Global Data Consultant at Loqate, shares his advice on maximising this key communication channel and boosting open rates.
2020 holiday survey results: find out how consumers in Germany, the UK, and the US are planning to travel, shop, and ship in this unique season.
To ensure that every present is waiting under its rightful tree, we surveyed consumers to understand when & how they are planning to send & collect their holiday gifts.
2020 holiday survey results: find out how consumer shopping plans will affect retailers this holiday season
In this blog, we’ll explore what is meant by perfecting the online customer experience, how it fits with your broader strategy and why it’s worth the effort.
In a world where digital interactions are ever-increasing, and the online audience expanding into wider demographics, the devices chosen by users are becoming more diverse. Here we take a deep-dive into the world of mobile optimisation, discussing the importance of mobile websites and providing some best practice tips.
In this blog, we look at the vital role of the website form. This component is final gateway to conversion and can make or break a sale. We share some best practice tips to help you enhance the user experience on your website and increase conversions.
Hear from us when we launch new research, guides and reports.