Creating safe, fast, and seamless experiences for customers is the essence of a post-pandemic travel and hospitality industry. This blog shares three best practices that can help you restore traveler trust at every stage of the customer journey.
Read the latest post in our “Overheard” series to discover insights from our virtual Lunch & Learn, where we brought together 11 retail executives to exchange ideas and best practices around optimizing the mobile shopping experience.
With eCommerce orders at an all-time high, the retail industry is facing yet another challenge in an already difficult year: failed deliveries. We take a look at the steps retailers can take to improve customer address data and ensure parcels arrive on time and to the right location.
Consumers are less likely to shop with a retailer in the future after a late or failed delivery. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries, and discover the impact late deliveries can have on customer retention.
On time delivery is a huge factor in customer satisfaction, and can be extremely costly to retailers. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries.
Certain retail dates strike an emotional chord with consumers, putting additional pressure on retailers to get their deliveries right. In our latest blog post, discover our top tips for making sure special occasion deliveries are never missed.
With the pandemic triggering a boom in eCommerce, email send volumes have skyrocketed. Rob Frost, Global Data Consultant at Loqate, shares his advice on maximising this key communication channel and boosting open rates.
2020 holiday survey results: find out how consumers in Germany, the UK, and the US are planning to travel, shop, and ship in this unique season.
To ensure that every present is waiting under its rightful tree, we surveyed consumers to understand when & how they are planning to send & collect their holiday gifts.
Hear from us when we launch new research, guides and reports.