Consumers are less likely to shop with a retailer in the future after a late or failed delivery. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries, and discover the impact late deliveries can have on customer retention.
On time delivery is a huge factor in customer satisfaction, and can be extremely costly to retailers. We surveyed over 3,000 global consumers and 300 retail executives to uncover the true cost of failed deliveries.
2020 holiday survey results: find out how consumers in Germany, the UK, and the US are planning to travel, shop, and ship in this unique season.
To ensure that every present is waiting under its rightful tree, we surveyed consumers to understand when & how they are planning to send & collect their holiday gifts.
2020 holiday survey results: find out how consumer shopping plans will affect retailers this holiday season
Rather than risk overestimating your data quality, a good idea is to follow the 1-10-100 rule. This useful rule is great for any business to follow in order to assess the impact of dirty data.
In this infographic we take a look at the address data road map to achieving the golden record for online retailers.
Everyone is searching for the ultimate eCommerce checkout. But where do you start? Discover top tips that will allow you to optimise your checkout
Mobile shopper consumer survey results: find out what consumers think of mCommerce retailers, how often they shop using their mobiles, what their top frustrations are and why geolocation is key to a faster checkout experience.
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