Billing and Purchasing Support

Customer Support   |   Billing and Purchasing Support

• Do I get a discount for using multiple Loqate services?

  You can use multiple Loqate services on the same plan. The higher the value of the plan is, the cheaper the lookup rates are. For detailed pricing per plan, please visit our price per lookup page. If you wish to discuss discounts for larger volumes, please speak to us about our enterprise licenses. Before committing to a larger plan, please bear in mind that the credit must be used within 12 months.

• Do I need to supply a purchase order?

  We don’t need a PO in order to invoice you. In most circumstances we are happy to arrange credit terms. However, please let us know if we need a PO from you in order to get paid, this will ensure that your Loqate service doesn’t get interrupted.

• Do you only take payments in pounds (£) sterling?

  No, we can issue invoices in USD ($), British pounds (£) or Euros and you can pay us in these currencies too. Your invoice will show the appropriate bank account details for the currency you’re buying in.

• How can I get a copy invoice?

  Please log into your account, click on 'Menu' > 'Your Account' – under 'History' you can view a list of invoices and download as PDF.

• How can I make a payment?

  The easiest option is to pay online by card - log into your account and click on 'Top up now'. If you prefer to pay over the phone, please call us during office hours.

• How do I top up?

  You can top up your account with credit by logging into your account and clicking ‘Top up now’.

• How secure is your online checkout?

  Loqate is a Payment Card Industry Data Security Standard (PCI DSS) accredited retailer, we are also an ISIS (Internet Shopping is Safe) accredited member of the IMRG so you be assured that any transactions you make with us are secure.

• I don’t have a payment card, can I still make a purchase?

  Yes, we can also accept payment by cheque or BACS if you are purchasing a plan over £1,000.00. If you need to top up urgently and you cannot pay by card, please contact us. Otherwise, the credit will be added to your account once payment is made. 

• I’m not in the UK but you’ve charged me VAT.

  Please contact us to confirm your non-VAT-able status and we can re-issue your invoice without VAT. So you don’t get charged VAT in future, please log into your account, click on 'Menu' > 'Your Account' and enter your VAT number under 'Company Details'.