Product support


Geocoding and reverse-geocoding APIs for international locations, with additional data from the Postzon database for UK addresses. We also provide distance-finding and direction-based services. Whichever service you're using, we can answer your questions here.

Frequently asked questions

I have an address - but why can't I return coordinates for it?

There are a couple of reasons why coordinates aren't supplied for some addresses. If the address is a PO Box, it does not have coordinates because a PO Box has no physical location. Secondly, the address may be new and therefore may not be included in the dataset. If the address you're using is neither a PO Box nor new, please contact us so we can investigate.

Is this service available internationally?

Yes, we can provide international coordinate data for most major trading countries around the world.

What accuracy is your coordinate information?

The default geocoding service will give you a central point of a postcode, accurate to 100m.

What can I use the geographic services for?

Whether you want to use straightforward geocoding, assign leads to sales representatives or locate contacts geographically, the geographic services can help you. There are methods available to cover a number of different requirements.

What do I need to pay to use this service?

The geographic services are paid for on a pay-as-you-go basis. All pricing information can be found on the website.