There are a couple of reasons why coordinates aren't supplied for some addresses. If the address is a PO Box, it does not have coordinates because a PO Box has no physical location. Secondly, the address may be new and therefore may not be included in the dataset. If the address you're using is neither a PO Box nor new, please contact us so we can investigate.
Product support
Find my Nearest
Coupled with our Geocoding service, our Find My Nearest solution, also known as Store Locator or Store Finder, lets your user find their nearest location from a given list. Find all you need to know here.
Frequently asked questions
I have an address - but why can't I return coordinates for it?
Is this service available internationally?
Yes, we can provide international coordinate data for most major trading countries around the world.
What accuracy is your coordinate information?
The default geocoding service will give you a central point of a postcode, accurate to 100m.
What can I use the geographic services for?
Whether you want to use straightforward geocoding, assign leads to sales representatives or locate contacts geographically, the geographic services can help you. There are methods available to cover a number of different requirements.
What do I need to pay to use this service?
The geographic services are paid for on a pay-as-you-go basis. All pricing information can be found on the website.
Get started
Setting up the Find My Nearest service is super simple. These guides help you get up and running as quickly as possible.
How to implement a store locator
Our most simple and quick setup method. No need for coding knowledge. The quick setup guide will walk you through the process step-by-step.
How to set up an international store locator
Have you got an international presence? This guide will show you the easiest way to set up an international store locator.