Loqate, a GBG solution
Loqate

Whilst we love explaining the features, benefits and applications of our extensive product portfolio, nothing beats the stories and real-life successes that our customers have experienced.

We’ve put together a collection snippets from our host of case studies to show how customers use our products are used across applications, sectors and international geography.

Loqate’s range of verification solutions and data cleansing software, use cutting edge technology to provide faster, easier ways to verify details and ensure high-quality data capture – helping businesses worldwide reach every customer.

Our products are used by leading brands across a range of industries delivering benefits throughout organisations such as improved user experience, increased conversion rates, higher delivery rates and enhanced data quality.

With thousands of satisfied customers and partners worldwide – there is no better way to discover the benefits of Loqate’s solutions than learning how we can help your business from those already benefiting from our solutions?

 

 

1. Improve delivery rates & reduce costs

By ensuring accurate data capture, you can increase delivery rates and avoid costs associated with re-delivery.

Failed and late deliveries are costly in many ways for businesses – not just financially, but reputational as well. When we assessed the opinions of 300 retail executives, 71% said that an inaccurate delivery address was the primary cause of a failed delivery. But by verifying addresses up-front businesses can save wasted costs and resources in failed delivery attempts, rescheduling deliveries, and chargebacks.

Loqate’s verification tool ensures accurate customer data at every point, from capture in your website and ePOS forms to verifying address data in CRM and Data Management Systems. Customers can search and instantly validate their address, improving data quality, user experience and successful delivery rates.

Click below to hear how our customers have improved delivery rates and reduced costs by implementing our Address Verification solution.

Women's Best

Customer satisfaction is paramount to Women’s Best,  as they look to provide a flawless user experience from browsing online, to checkout, through to delivery. Shipping worldwide means accurate global address data is vital for successful fulfilment.

Loqate’s Address Capture solution ensures the capture of accurate address data at checkout, reducing costs by avoiding poor data quality resulting in late and failed deliveries.

By using Loqate Women’s Best has seen a 50% reduction of UK delivery issues.

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Women's Best

Bloom and Wild

Bloom & Wild pride themselves on the freshness and quality of the flowers they deliver; perishability means it is vital that recipients receive their flowers on time.

Rescheduling deliveries is expensive and resource-intensive, even if an addressing error may not have been their fault, the company incurs all the costs.

By using Loqate’s Address Validation, Bloom & Wild has eliminated late and failed deliveries, reducing costs, admin time, and resources associated with rescheduling deliveries. Address Verification also gives customers the added assurance that their flowers will arrive safely.

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Bloom and Wild

Graze

When hunger strikes consumers often turn to their Graze box to get past the 3pm slump.

Loqate’s Address Verification solution ensures packages arrive when and where they’re supposed to – this is especially important as Graze has a policy of sending replacement packages if anything loses its way.

Edd Read, Co-founder of Graze.com, explains the importance of address capture; “When fast, accurate addresses are a fundamental part of your business model, you want to be 100% sure the service isn’t going to fail you. Loqate gives us that security”.

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Graze

 

 

2. Eliminate manual updates and unnecessary admin

Save time, money and resource by removing the need to manually update inaccurate data.

The capture of inaccurate, poor-quality data can waste valuable resources, particularly manual administration time. Usually, this inaccurate data must be manually corrected and may involve contacting the customer to rectify the errors – all this takes up time that could be better spent elsewhere.

Loqate’s range of verification tools ensures the capture of accurate customer data, minimising the need for manual intervention, improving operational efficiency, and reducing admin time correcting mismatched data records.

Our solution assures data capture processes are efficient and rigorous. This helps with fraud prevention, by enabling companies to spot fraud earlier on in their processes, also helping to limit chargebacks.

Read our customer success stories from Intelliflo, Gym Shark, and Sky Insurance to learn how Loqate’s range of tools are helping them reduce admin time and enhance efficiencies.

Intelliflo

As part of Intelliflo’s commitment to continually improve client care, they have adopted several of Loqate’s services including address and phone verification. These solutions have delivered vast improvements in data quality and reducing errors by ensuring client contact details are accurate and up to date.

This process has eliminated the need to manually correct data, increasing Intelliflo’s overall efficiency and promoting higher levels of client engagement.

Using Loqate’s payment validation has also enhanced efficiency by mitigating payment failures, helping improve cash flow.

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Intelliflo

Gym Shark

Gym Shark is one of the fastest-growing sports and fitness brands in the UK and is committed to providing excellent customer service. As they continue to develop a global customer base, ensuring the accuracy of its address data has become an operational priority.

Previously, inaccurate addresses constituted sending an email to the customer to rectify errors – deploying Loqate’s address verification solution ensures the capture of accurate address data, minimising this manual intervention.

As a result, Gym Shark saves valuable admin time and the checkout process is faster, improving the overall user experience.

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Gym Shark

Sky Insurance

Sky Insurance is committed to preventing and detecting fraud to protect their customers and insurers.

Integrating Loqate’s address validation solution ensures data capture processes are more efficient and rigorous. Loqate has enabled Sky Insurance to capture and validate accurate information for every customer during policy application. As a result, Sky Insurance can spot fraudulent claims earlier, saving considerable admin time in having to correct misspellings and mismatched data records.

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Sky Insurance

 

 

3. Improve user experience & online conversions

Improve website usability and reduce cart abandonment rates by providing a quicker way for customers to enter their details.

Difficulty populating online forms can result in customer frustration, leading to cart abandonment and loss of orders. Loqate’s award-winning technology has helped thousands of our customers improve website usability and reduce cart abandonment rates by providing a quicker way to enter address details.

With our Address Capture tool, you can reach any address in the world with one single box, in as few as three keystrokes, and as quick as 150 milliseconds. Type-ahead addressing technology enables customers to look up UK and international addresses – it understands common misspellings and returns searches even when parts of the address or postcode are missed out.

With significant growth in mobile usage and m-commerce, it’s also important to optimise mobile checkouts and forms. Loqate’s geolocation feature eliminates the need to type an address, removing form friction on mobile – improving user experience and conversion rates.

Learn how Loqate’s solutions are improving customer experience and conversions through the following customer success stories: Hotel Chocolat, giffgaff, and Hush.

Hush

Hush is obsessed with providing the best possible experience for their customers - be it in store or online. Noticing a growing number of customers using mobiles to browse and buy, user experience on mobile is a top priority.

Since implementing Loqate’s address verification product and geolocation feature, Hush have seen a reduction in friction on mobile checkout for new users and an increased conversion rate.

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Hush

Hotel Chocolat

A key priority for Hotel Chocolat was to ensure all customer, gift recipient and prospect contact data captured was accurate. It was also crucial that populating online forms was user-friendly, particularly for those entering multiple delivery addresses, to meet customer expectations and deliver on its promise of 100% happiness guaranteed.

Initial results after deploying Loqate’s address verification tool show sales conversion rates through each step of the basket funnel have increased by 19%, delivery success remains high, and the quality of data captured has improved.

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Hotel Chocolat

giffgaff

Previously, giffgaff were using another provider for address verification but a research project within the company’s customer base revealed that existing user experience was poor, causing significant losses in customer orders – the main driver being people not pressing the ‘Find address’ button after entering their postcode.

Since implementing Loqate’s address type-ahead solution, giffgaff has seen an improved user experience with a 25% uplift in members correctly verifying their address first time. The company then integrated the address verification technology across all their transaction pages, happily reporting a 300% ROI.

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giffgaff

 

 

4. Reach overseas markets

Expand into new markets and offer a seamless online experience, with superior global address data.

Global addressing is complex – with more than 245 continuously changing countries and territories, multiple languages, 139-character scripts, and more than 130 different address formats being used.

To reach international customers, businesses need to provide for the uniqueness of worldwide addresses. Capturing clean, accurate customer data is critical to ensuring your products reach their intended destination.

Loqate’s expertise in international address verification ensures accurate customer data from the point of entry onwards. Our address verification tool will capture, parse, standardise, verify, cleanse, and format address data for over 245 countries and territories – reaching a global customer base has never been easier.

Explore how Locate helps leading brands such as Canyon, Mountain Warehouse, and Quiz reach their global audiences.

Canyon

Canyon Bicycles operates in 90 countries and with more than 130 different address formats across the world, delivering to customers worldwide can be problematic.

Implementing Loqate’s address verification solution has removed data quality issues with a cleanse of the entire customer database, giving Canyon accurate customer records, and eliminating the capture of incorrect addresses. Loqate’s solution has also enhanced the overall customer experience and continues to help Canyon reach its global audience.

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Canyon

Mountain Warehouse

Mountain Warehouse has over 240 stores across the UK, Europe, New Zealand, and North America, and aims to continue growing internationally. Global addressing is complex due to the different languages, address formats, and accents around the world.

Loqate’s address verification tool has helped the Mountain Warehouse maintain accurate global data to ensure its international customers receive their orders. The tool also makes it easier for customers to complete the online shopping process, enhancing the user experience.

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Mountain Warehouse

Quiz

Quiz Clothing has a strong international presence, with 50 franchised stores in Europe and Asia, and successful e-commerce websites in the US and Spain.

Loqate’s international address verification solution has been implemented on all the company’s global websites, across the store network and the Quiz Clothing app. As a result, its international customers can easily find their address and trust their order will arrive first time, every time. This has helped build brand confidence in key international markets.

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Quiz

 

 

5. Drive footfall to stores

Offer customers more ways to shop by making it easy for them to find your stores and events.

While a lot of shopping and research occurs completely online, many customers want or may need to complete the purchase journey in a physical location – Loqate's ‘Find My Nearest’ tool makes it easy for customers to find their nearest store. It’s not only beneficial for retail, but hotels, restaurant chains, banks, entertainment venues and other business locations.

 

Loqate’s location and mapping solution offers more ways to shop for those who prefer to browse online or ‘click & collect’, helping increase sales conversions. It improves customers experience by helping them find their nearest store or event location any time of day, every day.

The Fragrance Shop

The Fragrance Shop understands that not everyone wants to shop online, with 140 stores based throughout the UK, directing customers to their nearest store is essential. The company needed a solution that would deliver the best service across their multi-channel market – Loqate’s solution ticked all the boxes.

Implementing Loqate’s Find My Nearest solution makes it easy for customers to find the nearest retail outlet at any time of day, helping The Fragrance Shop drive customers to their physical stores.

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The Fragrance Shop

NFU Mutual

To deliver the right information about local branches to customers and ensure online forms are routed to the correct branch, its vital NFU Mutual captures accurate postcode information.

Six months after implementing Loqate’s address verification service, NFU Mutual received 40,000 successful enquires via their online contact forms using postcode lookup and have seen a significant jump in the number of branch searches through the branch finder tool on their website.

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NFU Mutual

BHF header

The British Heart Foundation use multiple services from Loqate including address verification and store finder. These tools help visitors to its website find local fundraising events and their nearest store to donate or collect items for donation, driving footfall.

Loqate’s address verification has also ensured accurate address information is captured, meaning the company has valid data for gift aid donations. As a result, donations are 25% more valuable when it claims tax back from HMRC.

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BHF header

 

 

6. Enhance data quality

Enrich and maintain data for greater accuracy and detail, helping you to improve efficiencies and build lasting customer relationships.

Research indicates that on average consumer data degrades by 15-20% and business data by 30-40% per year. This has financial and reputational consequences for businesses – poor data can lead to brand damage, failed deliveries, and inefficient use of marketing budgets. For these reasons, keeping data regularly cleansed and maintained should be a key priority for any business.

Loqate’s intelligent cleansing and maintenance solution uses comprehensive global data to review your database, either removing or updating information that’s incomplete, incorrect, improperly formatted, duplicated or irrelevant.

Data verification tools are also beneficial when it comes ensuring high data quality. Loqate’s address verification solution ensures quality data from the point of entry, increasing business efficiency and reducing costs. Our type-ahead addressing technology means the process of completing online forms couldn’t be simpler, enhancing customer experience.

Read on the learn more about how TotallyMoney, The Rank Group, and Homelyfe have benefited from enhanced data quality, thanks to Loqate.

Totally Money

The quality of data is paramount to TotallyMoney’s reputation. When assessing credit applications, lenders must verify the customer’s identity – their address history is vital to this process.

As part of their web overhaul, TotallyMoney wanted to replace their old address look-up service with technology that provided superior user-experience, based on the highest quality address data. By installing Loqate’s address verification tool, the company benefits from PAF® address data – a database containing up-to-date residential and business addresses.

As a result, TotallyMoney have seen a 2.4% increase in successful form completions, amounting to tens of thousands of pounds in revenue each month.

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Totally Money

The Rank Group

The Rank Group has committed to embedding a safer gambling ethos across the business to protect customers and build sustainable relationships. Accurate, clean data is crucial to achieving this and improving the effectiveness of customer communication across its multiple brands.

Loqate implemented a large-scale data cleanse, monthly maintenance service, and address verification solution. More accurate data has improved customer communication, enabled teams to contact customers quicker, and is projected to reduce marketing expenditure by up to £500,000 per annum.

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The Rank Group

Homelyfe

Typically, insurance companies ask around 56 questions in the quote process. Thanks to Loqate’s property intelligence data, Homelyfe Insurance customers can get a quote in seconds. This enhanced data set gives a complete picture of the customer’s property and surrounding area, enabling most standard questions to be pre-filled. As a result, Homelyfe can provide a frictionless customer experience and sees on average an 80% conversion rate.

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Homelyfe
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