How address verification helps you deliver first time

With the economic outlook largely unknown, you will be working hard to minimize the impact on your workforce, customers, and revenue. We know that's not easy during this pandemic and you are doing your utmost to still provide an efficient and safe service to your customers.

Address verification can help you save costs by eliminating the unnecessary delivery and distribution costs incurred by address correction changes. It will also help in keeping everyone safe as if means logistics teams are operating more efficiently by only delivering to exact addresses.

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Avoid typos

By allowing customers to enter address details quickly, simply and intuitively you will not only reduce cart abandonment rates but also make sure that correct delivery addresses are provided.

Higher rates of first-time delivery

By making sure you capture only correct and complete delivery addresses, your parcels will be delivered on the first attempt. This will help to keep your drivers safe by minimizing the time they are out on the road.

Reduced costs

Successful deliveries mean no redelivery costs and no customer service needed. It also means happy customers which is great for your brand reputation and future sales.

Did you know that every time you get an address wrong, two things happen?

1. Couriers charge you $17.00 per package for address correction.
2. The delivery delay negatively affects your brand reputation.

This charge is often seen as a cost of doing business. Today, it's an unwelcome expense that should absolutely be on your radar. Every operational cost reduction counts, and using an address verification service can be an easy win for your organization.

Address Verification for First Time Deliveries | Stop Failed Deliveries

First-time delivery is more important now than ever

Successful deliveries of online orders will not only help your business weather the storm in this challenging time, but it can also help with social distancing. By making sure that your parcels are delivered the first time, no-one needs to go to a parcel shop or depot to pick it up. This means deliveries are more time-efficient, social distancing guidelines are observed and drivers and customers stay safe.

Incorrect or incomplete addresses

With most people working from home at the moment, the main reason for a failed delivery attempt is an incorrect or incomplete delivery address. Inaccurate addresses lead to avoidable contact between customers and couriers and packages being dropped off at the wrong locations. You can avoid missed deliveries through incorrect data and the additional costs by simply adding address validation to your online forms.

Trusted by over 19,000 customers worldwide

User experience is at the heart of our business, and we’ve helped over 19,000 customers, including Nordstrom, Michael’s, and Ralph Lauren, optimize their end to end customer journey by reducing address errors up to 70% and decreasing failed deliveries up to 64-70%.

Making more deliveries on time, first time with address validation

Loqate’s USPS address verification can help you avoid unnecessary delivery delays or undelivered orders. By validating the user's address it makes sure the delivery address is correct. This provides you with better quality data and improves first-time delivery rates. Accurate address data provided by the customer at the point of entry will also reduce the need to clean the data once it’s in your database.

See address verification in action

Not sure about investment in these uncertain times?

Research has shown that the average cost of a failed delivery is $16.58. Besides redelivery costs, there is also an adverse effect on brand reputation and future loss of sales. Calculate the savings to your business when using address capture with our ROI calculator below.

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We offer a two-week trial with 50 free credits per day with no obligations. Once you are happy with our service, you can purchase one of our pay-as-you-go plans. They start from as little as $100 and the credits are valid for a year.

ROI Calculator

Calculate the savings to your business when using address capture:

Some considerations

Some couriers charge a 'value-added service fee' in order to correct the failed delivery due to bad data, there's also the cost to replace products if they go missing and damage to brand reputation. Plus even before the delivery stage, UX research shows that 61% of consumers would abandon a purchase if they encounter issues at the address entry-stage online.

These savings are indicative, and calculations are based on the average 'cost per failed order' research findings from the Fixing Failed Deliveries report as well as published Loqate prices. Accurate at time of publishing.

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Free address lookups

You get 50 free credits per day for two weeks to trial our USPS and international address validation.

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You can be up and running in minutes and we're there to help you along the way: use our setup guides, FAQs or contact support.

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Trial our service for two weeks without paying, no catches, no automatic renewal.

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After the trial period ends, simply select the pay-as-you-go plan that best fits your annual usage.