Loqate

GB Group PLC ('GBG') Website Privacy Policy

GB Group Plc (‘GBG’) take the protection and security of your personal information very seriously and this policy sets out our responsibilities under The General Data Protection Regulation 2016 (‘GDPR’) and other applicable laws in England and Wales relating to the processing and security of personal information.

This policy explains to you how GBG uses and secures your personal information whilst you are using the GBG website www.loqate.com or when you enter into a contract with GBG to provide services to your organisation.

GBG are global specialists in identity intelligence we have customers located in over 70 countries.  GBG uses data under licence to support our customers with their business needs, such as locating people, identity verification, reducing fraud and marketing solutions.

GBG has offices in 24 locations; our registered head office is located within the United Kingdom.

GB Group Plc
The Foundation
Herons Way
Chester Business Park
Chester
United Kingdom
CH4 9GB

Company Registration Number: 02415211

Our Data Protection Officer is Kate Lewis, please contact Kate if you have any questions about how your personal information is used by GBG, compliance@gbgplc.com or 01244 657277. 

GBG review our Privacy Policy on an annual basis, sooner if changes to regulation require it or GBG changes the way it processes personal information.

This policy was last updated on 12th June 2018.

What personal information do GBG collect and why?

Browsing our website: When you browse our website www.loqate.com, we will collect the Internet Protocol (IP) address of the PC you are using, this data is anonymous and we cannot identify you at this point. We collect this data so that we can identify where customers are dropping out of the website and to identify areas of improvement to make the experience more engaging for our customers.

We use Cookies on our website so please see the Cookies section for more information.

Requesting a brochure: When you request a brochure from us, we will collect the following information from you:

  • Email address (so that we can send the brochure to you)
  • The name of your organisation (so that we can identify which sectors are showing the most interest in our products/services)
  • Your IP address will no longer be anonymous and we will be able to identify you

Requesting a call back: when you request a call back from us, we will collect the following information from you:

  • Your name (so that we contact the right individual)
  • Your contact telephone number (so that we contact the right individual)
  • Your reason for contact (this is so that we can direct your call back to the right team who will respond to you directly)
  • Your IP address will no longer be anonymous and we will be able to identify you

Subscribing to our marketing lists: Where you have consented to receive marketing from GBG, we will collect the following information from you:

  • Your name (so that we market to the right individual)
  • Email address (so that we send the marketing to right place)
  • The marketing preferences indicated by yourself, such as your areas of interest and how you want to be marketed.
  • Your IP address will no longer be anonymous and we will be able to identify you
  • A record of your consent to confirm what you have consented to and when

Conference and Events: As a global organisation, GBG attends worldwide events and have marketing team members located around the world.   GBG will obtain from the event organiser a delegate list of all attendees who have consented to their personal information being shared with GBG. 

Entering into an agreement with GBG: When your organisation enters into an agreement with GBG to provide products and services, we will collect additional information, which is necessary for

  • The performance of the contract we have with your organisation such as billing information
  • Providing service updates related to the product/service GBG are providing to you

All personal information we collect is held electronically within our Customer Relationship Management system (CRM) and Salesforce, located in the United Kingdom and USA.

Who will we share your personal information with and why?

GB Group Plc (‘GBG’) will share your information with third party service partners, who are acting on behalf of GBG as our data processor, the details are below of whom GBG will share your personal information with and why:

HubSpot Inc.: provide GBG with an email marketing solution, which delivers marketing emails on our behalf.  We share the following personal information with HubSpot Inc:

  • When you are browsing our website HubSpot capture the anonymous IP address
  • At the point that you enter all of the required personal information relating to a free trial, demo, brochure request, contact information for marketing, HubSpot will receive all of the personal information you provide via the website.

GBG can assure you that we have taken all technical and organisational measures necessary to protect the personal information, which HubSpot may access.

Price Waterhouse Coopers and Salesforce Inc.: provide GBG with our Customer Relationship Management (CRM) systems and they may access the live system for technical support.  GBG can assure you that we have taken all technical and organisational measures necessary to protect the personal information, which Price Waterhouse Coopers and Salesforce may access.

Marketing and the use of your personal information.

Where you have consented to receive marketing from GBG we will only market to you via the channel you have consented to (such as email, telephone etc.).  As stated above we use a third party service provider HubSpot to manage our email marketing solution.  When you receive an email from GBG it will include an unsubscribe link which you can click if you wish to unsubscribe from our marketing lists.  We will then add your email address to our suppression list, which will ensure you do not receive any further marketing from GBG.

Please be assured we do not sell your personal information to third party companies for marketing purposes.

Accuracy of your personal information

As part of the account management process GBG will, on a regular basis enquire if the personal information we hold about you is correct.  You can also ensure your personal information is correct by:

  • Contacting GBG at compliance@gbgplc.com
  • Alternatively, if your organisation has an agreement with GBG for the provision of services, you can contact your GBG account manager who will ensure they update your record on our CRM system.

Transfers outside of the European Economic Area (EEA)

As a global organisation, we have sales teams located all over the world, it will be necessary for your personal information to be transferred to them for account management activities and where you have provided consent, for marketing purposes.  GBG will take appropriate technical and organisational measures to ensure the security of your personal data when processed outside of the EEA. 

How long do we retain your personal information for and why?

Where we have collected your personal information for marketing purposes we will retain your personal information for as long as you remain subscribed to our mailing lists or until the time when you inform us that you no longer wish to receive marketing from us. 

For account management purposes, we will retain the personal information for as long as we have the relationship with your organisation.  If GBG no longer has a relationship with your organisation then we will only keep the relevant information such as invoices for audit purposes 6 years after the relationship with GBG has ended. 

Once GBG are informed, you are no longer the contact we need to liaise with or your leave your organisation, we will remove your details from our system.

Security

As you will probably be aware, the internet is not a secure medium. However we have put in place various security procedures by way of reasonable measures to protect your information. We consider the security of your personal data and the details of any transactions you make to be a matter of the highest priority. Your account information is protected by your account code and password which you should keep safe at all times. In addition to your password, we generate keys which are used to authenticate your account against our servers when you are querying the database. Keys are a randomly generated and unique set of letters and numbers. If you feel that there has been a breach in the security on your licence please contact us on +44 1905 888 550 or by email at security@loqate.co.uk.

Purchasing

When you place an order with us, we use a secure server. Any data you provide to us, is encrypted using a 'Secure Socket Layer' (SSL) session. SSL is an industry standard and is a widely used measure to guard against Internet messages being intercepted. You should be aware, however, that older browsers cannot use SSL. To be sure, you will need Netscape version 4.05 or above, Microsoft Internet Explorer version 4 or above, or any similar generation browser (e.g. Firefox, Opera). Although your account can be set up to make repeat purchases to automatically top-up your account by credit card, we do not actually store credit card details. We only hold the last 4 digits of your card, the card holder name and a reference to the last transaction made on that card from us. It is the transaction reference that is used to make repeat purchases and this can only be used between ourselves and our payment service provider, SecureTrading.

Your rights under GDPR

As an individual, you have rights under the GDPR regarding the use of your personal information, these are:

  • The right to withdraw consent – you can withdraw your consent at any time
  • The right to be forgotten – you can request that GBG remove your personal information from our systems
  • The right to restrict processing – you can request that GBG only process your personal information for purposes specified by yourself
  • The right to data portability – you can request that the personal information you have provided to GBG be ported to another organisation
  • The right to access your personal information – You have a right to know what personal information GBG hold on you and for what purpose we are processing your personal information this is known as a Data Subject Access Request (DSAR). These requests must be made in writing by either email or letter with photographic identification to confirm your identity. 

You can send these requests to compliance@gbgplc.com or by post to:

Privacy & Data Compliance Team
GB Group Plc
The Foundation
Herons Way
Chester Business Park
Chester
United Kingdom
CH4 9GB

How to complain

We appreciate that at GBG we do not always get things right and it is regrettable for us as an organisation when we receive a complaint.  We take all complaints seriously and can assure you we will do our best to deliver a satisfactory outcome.  If you do wish to complain about how your personal information is used by GBG then please write to us at:

Privacy & Data Compliance Team
GB Group Plc
The Foundation
Herons Way
Chester Business Park
Chester
United Kingdom
CH4 9GB

Alternatively, you can email us at compliance@gbgplc.com

GBG will investigate and respond within 10 working days, this allows us time to investigate your complaint thoroughly. 

The right to lodge a complaint with the Supervisory Authority

Where you believe that GBG have not taken our responsibilities with your personal information seriously, you have the right to complain to the Supervisory Authority.  Their details are:

Information Commissioners office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone number: 0303 123 113 or 01625 545 745

Email: casework@ico.org.uk

Your California Privacy Rights

If you are a California resident, this section applies. 

As a California resident you have certain rights, subject to legal limitations and applicable exceptions, regarding the collection, use, and sharing of your personal information.  California residents may exercise the following rights via our website, by emailing compliance@gbgplc.com, or by calling (001) 800 313 3910.

  • Right to Know. You have the right to request information about the categories of personal information we have collected about you, the categories of sources from which we collected the personal information, the purposes for collecting the personal information, the categories of third parties with whom we have shared your personal information, and the purpose for which we shared your personal information (“Categories Report”). You may also request information about the specific pieces of personal information we have collected about you (“Specific Pieces Report”). 

  • Right to Delete. You have the right to request that we delete personal information that we have collected from you.

  • Right to Opt Out. You have the right to opt out of the sale of your personal information.

We will not discriminate against you, in any manner prohibited by applicable law, for exercising these rights.

Verification: In order to exercise your rights, we will need to obtain information to locate you in our records or verify your identity depending on the nature of the request.  If you are submitting a request on behalf of a household, we will need to verify each member of the household in the manner set forth above.  More information about our verification process is available here.

Authorized Agents: You may use an authorized agent to exercise your rights on your behalf. If you are making any of the requests above through an authorized agent, we will request written authorization from you and will seek to verify as described here or we will accept a legal Power of Attorney under the California Probate Code to the authorized agent. To make a request using an authorized agent use the webform below and upload documentation demonstrating you have authorized the agent to exercise rights on your behalf.

Timing: We will respond to a Request to Opt Out within 15 days.  We will respond to Requests to Delete and Requests to Know within 45 days, unless we need more time in which case we will notify you and may take up to 90 days total to respond to your request. 

Pursuant to the California Consumer Privacy Act of 2018, below is a summary of the personal information we collect, the sources from which we collect the personal information, the business or commercial purpose for which the personal information is collected and the categories of third parties with whom we share consumer personal information.

Personal Data

Sources of Personal Data

Business or Commercial Purpose for Collection

With Whom We Share Personal Data

Identifiers and information protected by Cal. Civ. Code 1798.80(e), such as real name, address, telephone number, email address, IP address, and other similar identifiers

You, GBG partners, or third parties

To enable use of our Sites, services, and products, to transact with you if you purchase our products or services, to communicate with you, to understand how our users interact with our Sites, to improve our offerings, to market our products or services, to secure our services, to fulfil our legal compliance obligations, in connection with a  business merger or transaction, and otherwise for internal business purposes and to comply with applicable legal requirements.

We share this information with our service providers,  business partners and affiliates, and third parties

Financial information, such as billing information

You

To transact with you if you purchase a product or service.

Service providers

Commercial information and preferences, such as product and service purchase history.

You

To transact with you if you use our Sites, products, or services, to enable transactions you’ve requested, to market our products or services, and for our own internal business purposes such as record-keeping

We share this information with our service providers,  business partners and affiliates, and third parties

Internet or other electronic network activity information, such as system version, browser type, internet service provider, browsing history, websites visited prior to our Sites, cookie IDs, device type, details about how you use our Site, the referring web page and pages visited, and other similar activity information

Your device

To enable use of our Sites, services, and products, to communicate with you, to understand how you interact with our Sites, to secure our services, to market our products or services, and to improve our offerings

We share this information with our service providers, third parties, and business partners and affiliates

Geolocation data, such as general and precise location information

You and Your device

To enable use of our Sites, services, and products, to communicate with you, to understand how you interact with our Sites, and to improve our offerings

We share this information with our service providers, business partners and affiliates

Professional or employment-related information, such as job title, employment history, and organizational affiliation

You

To provide services or products you’ve requested, to comply with applicable legal obligations, and for internal business purposes

We share this information with our service providers, business partners and affiliates

Inferences drawn from any of the information we collect to create a profile about you reflect your preferences, characteristics, psychological trends, predispositions, behaviour, attitudes, intelligence, abilities, and aptitudes

You and Your device

To understand how our users interact with our Sites, to develop and offer more relevant and useful services and products, to market our products and services, and to improve our products and services we offer

We share this information with our service providers, business partners and affiliates

 

California Consumer Privacy Act Requests Web Form

In limited circumstances when an individual consumer who is a California resident interacts directly with us, below is a webform for such California residents to submit requests pursuant to the California Consumer Privacy Act (“CCPA”).

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