1. Couriers charge you $17.00 per package for address correction.
2. The delivery delay negatively affects your brand reputation.
This charge is often seen as a cost of doing business. Today, it's an unwelcome expense that should absolutely be on your radar. Every operational cost reduction counts, and using an address verification service can be an easy win for your organization.
Successful deliveries of online orders will not only help your business weather the storm in this challenging time, but it can also help with social distancing. By making sure that your parcels are delivered the first time, no-one needs to go to a parcel shop or depot to pick it up. This means deliveries are more time-efficient, social distancing guidelines are observed and drivers and customers stay safe.
With most people working from home at the moment, the main reason for a failed delivery attempt is an incorrect or incomplete delivery address. Inaccurate addresses lead to avoidable contact between customers and couriers and packages being dropped off at the wrong locations. You can avoid missed deliveries through incorrect data and the additional costs by simply adding address validation to your online forms.
Loqate’s USPS address verification can help you avoid unnecessary delivery delays or undelivered orders. By validating the user's address it makes sure the delivery address is correct. This provides you with better quality data and improves first-time delivery rates. Accurate address data provided by the customer at the point of entry will also reduce the need to clean the data once it’s in your database.
By allowing customers to enter address details quickly, simply and intuitively you will not only reduce cart abandonment rates but also make sure that correct delivery addresses are provided.
By making sure you capture only correct and complete delivery addresses, your parcels will be delivered on the first attempt. This will help to keep your drivers safe by minimizing the time they are out on the road.
Successful deliveries mean no redelivery costs and no customer service needed. It also means happy customers which is great for your brand reputation and future sales.
User experience is at the heart of our business, and we’ve helped over 20,000 customers, including Nordstrom, Michael’s, and Ralph Lauren, optimize their end to end customer journey by reducing address errors up to 70% and decreasing failed deliveries up to 64-70%.