Getting delivery drivers to the right place
The collection of real-time address data helped PODS to improve shipment accuracy and the efficiency of their delivery drivers. Without an element of address validation in play, verifying customer addresses during a transaction or handling customers with multiple addresses in the system was a challenge.
“We felt that address verification was a necessary product that competitive companies have, and all customers expect. It’s especially useful when it comes to giving a proper address to our drivers that deliver our containers,” says Paul.
“We deliver thousands of containers a day. From time to time, we have situations where we don’t know where the container needs to go because the given address doesn’t exist, or the customer has misspelled it. We’ll then have to get in touch with the customer for the correct data. Somebody has to manually go in and reintroduce the right address into the routing system, which can cause delays.”
Address Capture easily transformed manually input customer addresses into a standardized format. Now, no matter how and in what order a customer enters their address, the PODS system will automatically format it to the appropriate local standard and ensure it is deliverable.
By collecting accurate data upfront, PODS was able to accelerate checkout, improve UX and eliminate unnecessary delivery & distribution costs caused by address correction charges.
Addresses are the centerpiece of the puzzle. Without accurate addresses, we cannot fulfill our service
- Paul Tucker, Director of Digital at PODS