Can you afford failed deliveries? Understand the ROI of a global address platform.
In 20 minutes, we’ll help you uncover what inaccurate address data could be costing your business and what verified global address data could mean for your revenue and order volume.
One bad address costs more than one delivery
Address errors increase fulfillment costs, erode margins and put customer retention at risk.
80%
of failed deliveries are caused by address errors at checkout, not carriers
$17.20
average cost of a failed delivery attempt
40%
of US shoppers stopped buying from a retailer after a package never arrived.
Global demand exposes the limits of a US-first checkout
70% of consumers already shop cross-border
International demand is already here. Shoppers expect checkout to work just as easily when they buy from a retailer in another country.
130+ address formats across 250 countries and territories
Global address data needs to be verified, corrected and standardized against local formats and conventions, while making it easy for customers to enter the right information at checkout.
Checkout friction puts international revenue at risk
When your checkout isn’t built for local address differences, customers face more friction, and inaccurate data can enter the order journey. 41% will abandon an order if entering their personal information isn’t easy.
See where global address accuracy drives ROI
Verify and capture global addresses accurately
We verify, correct and standardize address data before fulfillment, while helping customers enter the right address at checkout.
Protect your margins
Fewer address errors mean fewer avoidable redeliveries, returns and manual interventions eating into order profitability.
Protect future customer value
A successful delivery protects the customer experience, repeat purchase and long-term value of every customer you acquire.
Make every cross-border customer worth more
45% of shoppers buy cross-border more than once a month. Accurate, verified address data helps turn international orders into lasting customer value.
Harman cuts manual order corrections by over 80%
1.8% → <0.3%
manual order correction rate
8–12 points
increase in shipment NPS YoY
Challenge
Harman faced inconsistent address validation across the US and Europe, creating checkout friction, undeliverable packages and manual corrections. Addresses coming through express payment options could also arrive incomplete or incorrectly formatted.
Solution
Harman implemented GBG Loqate Verify alongside Capture to create a consistent global checkout experience, automatically checking, correcting and standardizing address data before fulfillment while meeting regional formatting requirements.
Huel cuts failed deliveries by 99%
99%
reduction in failed deliveries
10% → 0.04%
failed delivery rate
Challenge
Incorrect and incomplete addresses entered at checkout were causing around 10% of Huel’s orders to fail, increasing costs and putting pressure on customer service as the business grew globally.
Solution
Huel implemented GBG Loqate across its nine global Shopify Plus stores, verifying address data at checkout and helping customers capture accurate addresses before orders entered fulfillment.
ON THAT ASS reduces invalid addresses by 30%
30%
fewer invalid addresses
31%
faster address-form completion
Challenge
As ON THAT ASS expanded across Europe, different address formats made it harder to create one simple checkout experience. Customers were dropping off at address fields, while inaccurate data was contributing to returns and additional costs.
Solution
GBG Loqate verified and standardized address data across different market requirements, while giving customers a simple, single-line address search. This helped ON THAT ASS handle global address complexity without exposing customers to country-specific differences.
Let’s uncover your ROI
Find out what accurate, verified global address data could mean for your checkout performance, delivery costs and customer value.
In a 20-minute ROI consultation, we’ll help you uncover where inaccurate address data could be costing your business and what improving it with GBG Loqate could mean for your revenue and order volume.