Loqate, a GBG solution
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The chain reaction of a failed delivery

Late and failed deliveries are costly in many ways for businesses. Not only in the financial sense, but also when it comes to brand reputation. Yet our research found that 1 in 20 online orders never arrive at their intended destination. Not only this, but many retailers don’t have the technology in place to allow them to resolve this issue.

We spoke to 300 international retailers and over 2,000 global customers to discover what causes failed deliveries, and what the consequences are for online retailers and their customers and here's what we found...


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