How can you support your customers and maintain positive customer relations in challenging times?
One of the best ways to improve the effectiveness and delivery of your customer communications during these challenging times is by cleansing your data.
Rising utilities prices aren’t set to slow any time soon, and the ongoing issue is causing discontent and even anger between customers and their energy providers. As an energy provider, you may understand the impact of the current crisis and the pressure it’s putting on your business and brand. So why not let us help you to better support your customers and alleviate disruption.
A great place to start is by shoring up your communications with your customers, as by being clear and timely, you give them greater transparency and control over the information you are communicating to them.
Undertaking data maintenance efforts will make sure your customer records are accurate and up to date, meaning you can rely on your lines of communication.
Append and reformat customers addresses to make sure your communications get sent to the right place.
Stay in touch with your customers on matters such as address changes or bill fluctuations in a timely manner.
Help customers stay on top of their energy usage by installing a smart meter in their home
"We know that address validation has helped improve the customer journey, which has had a positive impact on conversion"
"The address search technology from Loqate is a vital component in the success of giffgaff's online customer journey."
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
"Loqate's type-ahead addressing technology is highly intuitive and predictive which makes it ideal for customers on the move using mobile phones"
"It's crucial to populate web forms with accurate delivery address details to ensure we meet customer expectations and deliver on our promise of 100% happiness guaranteed."
Fill in the form below and one of our Data Maintenance team will be in touch to discuss how Loqate can help you: