Utilities

Help utilities customers take charge of their energy

How can you support your customers and maintain positive customer relations in challenging times?

One of the best ways to improve the effectiveness and delivery of your customer communications during these challenging times is by cleansing your data.

 

How Loqate can help you

Rising utilities prices aren’t set to slow any time soon, and the ongoing issue is causing discontent and even anger between customers and their energy providers. As an energy provider, you may understand the impact of the current crisis and the pressure it’s putting on your business and brand. So why not let us help you to better support your customers and alleviate disruption.

A great place to start is by shoring up your communications with your customers, as by being clear and timely, you give them greater transparency and control over the information you are communicating to them.

Undertaking data maintenance efforts will make sure your customer records are accurate and up to date, meaning you can rely on your lines of communication.

Maintain an accurate database

Append and reformat customers addresses to make sure your communications get sent to the right place.

Inform customers of upcoming changes

Stay in touch with your customers on matters such as address changes or bill fluctuations in a timely manner.

Target those eligible for smart meters

Help customers stay on top of their energy usage by installing a smart meter in their home

"Loqate gives our customers the confidence that our products will arrive on time and to the right location."
Sandeep Suresh MehtaSenior Product Manager
FanaticsRead more
"The address search technology from Loqate is a vital component in the success of giffgaff's online customer journey."
Riaz AliHead of Optimization
giffgaffRead more
"Loqate has greatly met our needs in relation to capturing customers addresses, the ease of implementation along with the cost."
Patrick HennessyManager for IT Digital Personalization & Optimization
JetBlueRead more
"We’ve saved time and money due to data quality improvements from Loqate."
Bill DoaneProject Manager
Dow JonesRead more
"Loqate has helped us harmonize the way that we operate with global carriers. At the end of the day, the addresses that we capture at the checkout must be accurate to ensure that every parcel is safely delivered"
Shahar TamariCo-founder and COO
Global-eRead more

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