Loqate, a GBG solution

Fixing Failed Deliveries

Get actionable insights from a global study focused on improving last-mile delivery and customer data quality.

65% of global retailers said that failed or late deliveries are a significant cost to their business. So why does this happen? And what can retailers do to prevent it? This report highlights the global findings alongside solutions for better data quality.

Start fixing your failed deliveries today!

This whitepaper investigates the far-reaching impact of failed deliveries for both retailers and consumers alongside solutions to improve the biggest cause - poor customer data quality.


Research Methodology:

With data from 300 international retailers and over 2,000 online shoppers, the Fixing Failed Deliveries study from Loqate determines why failed parcel delivery occurs. Read the report to understand the consequences failed deliveries have for eCommerce retailers, and why data quality is vital to increasing successful delivery rates and improving customer satisfaction.

Read this study to learn:

  • The annual cost to retailers, including the average cost per package for every delivery that does not make it to its destination.
  • The downstream effects of poor data capture on customer service, logistics, marketing, and sales teams.
  • How to leverage address verification software to reduce shipping errors especially for mobile device shoppers