Utilities

Improve customer experience with Loqate

When shopping for a new utilities provider, price is often the key consideration for many customers but there is one factor that plays more of a pivotal role - customer experience. At Loqate, we provide unparalleled global data solutions to enhance your customer experience, including onboarding, speeding up customer switching and maximising retention rates.

How Loqate can help you

Improve customer experiences

Enhance your customer retention and improve the switching process with our range of data management tools. Our Goneaways dataset gives you visibility when customers are moving home to ensure retention rates are maximised. While our Utilities Register Service, has a direct feed to the RECCo’s Gas and Electricity Enquiry Services, with daily data updates ensuring speedy switching and eliminating unnecessary data entry for customers, whilst reducing the need for manual intervention.  

Fast & accurate onboarding

Standardise a customer’s address and validate phone and email addresses as they are onboarded. Reducing the number of data entry errors will save you and your customers valuable time, reduce abandonment on your site and ensure clean and accurate data is captured.  

Better customer relations

By ensuring you hold clean and accurate contact details you can maximise customer contact rates, helping to build meaningful customer relationships and provide the best service possible. This is particularly important for your more vulnerable customers who may require additional assistance when services are impacted.  

Ensure top-notch data with these Loqate products

"The address search technology from Loqate is a vital component in the success of giffgaff's online customer journey."
Riaz AliHead of Optimization
giffgaffRead more
"Since using Loqate, we have definitely seen a decrease in failed postal deliveries due to inaccurate address data."
Sebastian MillsHead of IT
GymsharkRead more
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
Mike WarwickHead of Online Marketing
Joseph JosephRead more
"Loqate's type-ahead addressing technology is highly intuitive and predictive which makes it ideal for customers on the move using mobile phones"
Aron GelbardCo-founder and Chief Executive Officers
Bloom & WildRead more

Other use cases

Global reach
Global reach

Go instantly international with our solutions for capturing and verifying addresses from 249 countries and territories.

 

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Customer onboarding
Customer onboarding

Learn how Loqate’s products can ensure accuracy and reduce friction at point of entry. Happy customers, higher conversion rates.

 

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Deliveries
Deliveries

See how we harness the world’s best location data to ensure deliveries reach customers on time, every time, making failed deliveries a thing of the past.

 

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