Utilities
Improve customer experience with Loqate
When shopping for a new utilities provider, price is often the key consideration for many customers but there is one factor that plays more of a pivotal role - customer experience. At Loqate, we provide unparalleled global data solutions to enhance your customer experience, including onboarding, speeding up customer switching and maximising retention rates.
How Loqate can help you
Improve customer experiences
Enhance your customer retention and improve the switching process with our range of data management tools. Our Goneaways dataset gives you visibility when customers are moving home to ensure retention rates are maximised. While our Utilities Register Service, has a direct feed to the RECCo’s Gas and Electricity Enquiry Services, with daily data updates ensuring speedy switching and eliminating unnecessary data entry for customers, whilst reducing the need for manual intervention.
Fast & accurate onboarding
Standardise a customer’s address and validate phone and email addresses as they are onboarded. Reducing the number of data entry errors will save you and your customers valuable time, reduce abandonment on your site and ensure clean and accurate data is captured.
Better customer relations
By ensuring you hold clean and accurate contact details you can maximise customer contact rates, helping to build meaningful customer relationships and provide the best service possible. This is particularly important for your more vulnerable customers who may require additional assistance when services are impacted.
Ensure top-notch data with these Loqate products
Pinpoint and capture an exact address in less than three keystrokes, no matter the location, language or device.
Verify and enrich the quality and accuracy of your address data with real-time parsing software.
"The address search technology from Loqate is a vital component in the success of giffgaff's online customer journey."
"Since using Loqate, we have definitely seen a decrease in failed postal deliveries due to inaccurate address data."
"Using Loqate has helped us to reduce failed deliveries and improve the customer journey significantly."
"Loqate's type-ahead addressing technology is highly intuitive and predictive which makes it ideal for customers on the move using mobile phones"
Other use cases
Go instantly international with our solutions for capturing and verifying addresses from 249 countries and territories.
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Learn how Loqate’s products can ensure accuracy and reduce friction at point of entry. Happy customers, higher conversion rates.
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See how we harness the world’s best location data to ensure deliveries reach customers on time, every time, making failed deliveries a thing of the past.
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