Strategic Priorities for Ecommerce and Dynamic Delivery Options for Consumers
Demand for delivery is not simply growing; it is diversifying. As such, radical developments to dynamic delivery could well shape the way that customers come to shop online in the years to come, and this report delves into how this may take shape. The report surveyed 100 directors of eCommerce from organisations across Europe to find out more about the challenges they are facing in 2021.
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99% of businesses are looking to implement on-demand delivery in the future, with a further 33% aiming to have it up and running in the next six months.
Over half of businesses (55%) want to offer customers flexibility concerning the speed and location of their deliveries.
22% of businesses say that the inability to pinpoint a customer’s location is a serious problem concerning on-demand delivery.